Privacy Policy

Russel + Aitken take the security of your data, whether provided by yourself or by a third party in the course of a transaction, very seriously. All client information and documents will be treated as confidential and privileged unless you waive such confidentiality or we are required to divulge it by law. In instructing us you agree that we may use such information in the ordinary course of acting for you.

Your Data

Russel + Aitken LLP are committed to ensuring that your privacy is protected. Should be ask you to provide any information by which you can be identified, during the course of any work we do on your behalf, then you can be assured that it will only be used in accordance with this privacy policy.

What we collect

In the course of your transaction, we will collect personal data from you, including your name, address and contact details as may be required in order to keep you up to date with your transaction and we may collect information from third parties involved in the transaction explicitly related to the transaction.

What we do with the information we gather?

We require this information to understand your needs and provide you with a better service and, in particular, for the following reasons:

  • Internal record keeping.
  • Fraud prevention, for audit and debt collection and for statistical analysis.
  • In order to update you about the progress of the work we are carrying out for you.
  • We may use your contact details and any relevant information you have provided to advise you about areas of our work in which you have previously confirmed an interest, or that we consider may be of additional interest, provided you have agreed to this and have not subsequently opted out of receiving such marketing or informational communications from us.

All data collected will be stored in our case management system and used in furtherance of your transaction as it is a legitimate interest of both Russel + Aitken and you.

Who we share information with

We may share information with third parties in the course of your transaction but only as expressly required by the transaction. Should we require to collect any outstanding fees and outlays via a debt collection agency or other third party, we will share only such data to allow this to be done as a legitimate interest of Russel + Aitken.

We will not share your information with any person or company overseas without your express permission.

How long we will retain your data

We will retain your information for up to 10 years, as it is our legal obligation to do so, in accordance with Law Society requirements. Further information on this can be found in our Data Retention Policy which is available on request.

Your Rights

  • You have the right to be told what data is held on your behalf and this information must be provided to you within one month of us receiving your subject access request.
  • You have the right to obtain a copy of the personal data held for your own use although this right only relates to information you have provided.
  • You have the right to have any incorrect data amended or deleted.
  • You have the right to be “forgotten”, provided this right does not affect our legal obligation to retain data in accordance with Law Society requirements.
  • You have the right to object to any processing of your data.
  • You have the right to restrict processing of your data to a specific task.

If you are, in any way, unhappy with how we have used your data, you may lodge a formal complaint to the Information Commissioners Office (ICO).

Data Controller

If you would like further information on how your information is used, how we maintain the security of your information and your rights to access information we hold on you, please contact

William McIntyre
22 and 24 Stirling Street